Existing clients

Support

You're already set up, so let's keep this short. Here's how to reach me and what helps me fix things faster.

Ticket portal

Best for anything that isn't stopping work right now — changes, new accounts, quotes, planning. Tickets get tracked, so nothing falls through.

Email support

support@middleout.freshdesk.com

Emails here open a ticket automatically, and replies thread onto it. Same queue as the portal — use whichever is quicker for you.

Remote session

Google Meet

When something needs eyes on it, I'll send you a Meet link by text or email. Open it in your browser, share your screen, and we'll work through it together — nothing to install.

What to send with a problem

Which computer or device — the person's name is usually enough.
What you were doing right before it happened.
The exact error message. A photo of the screen beats a description of it.
Whether it's affecting one person or everyone.
Whether there's a deadline attached to it.

Before you call it broken

Restart the machine. It resolves more than anyone likes to admit.
Check whether it fails on a second device — that separates a device problem from a service problem.
For Wi-Fi issues, check whether wired connections still work.

Standard hours: Mon–Fri, 9:00 AM – 5:00 PM
Typical response: Based on contracted SLA